Refund policy

Are you not satisfied with your order? We’re very sorry to hear that, and we would love to know how we can make it right.

You can return your order within 30 days, and we’ll ensure the purchase amount is transferred to your account within 5 business days after we receive the return.

Easy returns in 3 simple steps:

Step 1: Contact our customer service
Use the contact form or send an email to admin@raintreeprojects.com and include your order number.

Step 2: Send your order
Send the items along with the completed return form to the address provided in our general terms and conditions, as well as on the return form. Make sure to include a tracking code with the package. As the sender, you are fully responsible for the return shipping costs.

Step 3: Receive the purchase amount in your bank account
Once we’ve received the package, we’ll ensure the purchase amount is transferred to your account within 5 business days.

NOTE: Products categorized as "Hygienic products" unfortunately cannot be returned for hygiene reasons. This includes (but is not limited to) underwear, personal care items, health and wellness products, medical equipment, etc.